What currency are the products on The Clique sold in?
All products on www.shoptheclique.co are in Australian dollars (AUD)
What is the Customer Service opening hours?
The online customer service team are available Monday to Friday, 9am to 5pm AEST.
Do you give refunds?
Yes, The Clique accepts returns on all full priced items returned within 14 days of receipt. Refunds will be processed within 7 working days to your original payment method.
Can I return a sale item?
All sale items are final sales and can therefore not be returned for refund or exchanged unless deemed faulty.
How do I return/exchange an item?
For all information relating to the return or exchange of an item purchased from The Clique, please visit the Returns Information Page .
All returns must include the necessary paper work and sent to the below address:
2/34 Technology Drive
WARANA QLD 4575
Can I change my delivery address once my order has been shipped?
Any changes to the delivery address must be communicated to the Customer Service Team no later than 12 hours from placing your order. Outside of the 12 hour period, all orders are confirmed and delivery details cannot be changed.
Can I cancel my order after it has been placed?
All order cancellations must be communicated with the customer service team no later than 12 hours from placing your order. Please note, that The Clique cannot guarantee cancellation of orders if not received within the 12 hour period.
How much is delivery and how long does it take?
For all information relating to delivery cost and time, please visit the Shipping page.
Do you ship internationally?
Yes, The Clique ships internationally. For information relating to the cost and time of international deliveries, please visit the Shipping page.
Do you keep payment methods private?
Our payment gateway is encoded with 128 bit SSL to ensure your details are kept safe. We do not keep your credit card details.
What payment methods do you accept?
The Clique accepts Visa, Mastercard & Paypal.
What if an item is out of stock?
If an item from your order is out of stock, a Customer Service Consultant will be in contact with you.